Our client is a Legionella/Water Mangement Consultancy based in the Hamapshire region. They work with large blue chip clients across the UK. They are now looking for a Service based Maneger. The Service Team consists of office and field-based staff.

The following represents the core responsibilities:

1. Ensuring that we work safely and in compliance with the clients Health & Safety policy at all times

2. Ensuring we keep up with all service commitments

3. Ensuring that we work as efficiently as possible

4. Ensuring that a high quality of service is maintained at all times.

This will necessitate the following duties, although this is not an exhaustive list:

Monitoring the implementation of the clients Health & Safety procedures on site

Monitoring quality of field and office service work including production of all documentation

Daily contact with field-based service personnel, giving feedback on performance against target where appropriate for the following:

i. service visits completed/not completed that day
ii. service visits planned for the following day
iii. catching up any missed visits
iv. other service-related matters

Accumulation and monitoring of Weekly Activity Reports from field-based service personnel

Workload planning

Recruitment, training, appraisal and development of all service staff

Ensuring that service staff are properly equipped to do their jobs

Ensuring that service paperwork is safely channelled to/from the office

Troubleshooting

Monitoring of costs against budgets

Managing and disciplining service staff as appropriate and in accordance with the company's policies and procedures.

The company offers a competive salary, package and benefits.